Welcome to Ezy Commuter
'we test ride every single electric bike we sell'

FAQ

Why Should I Purchase an Electric Folding Bike?

• Because you are investing in a healthy, active and, enjoyable lifestyle
• The freedom to enjoy the outdoors when you want
• You want a hassle free and easy commuting solution for your local errands
• A good reason to engage in physical activity to keep fit
• Great mobility option to have in the caravan, mobile home, etc
• Love riding a bicycle, but the hills, headwind and, general effort required to pedal a normal bicycle is just too much hard work
• Want to arrive at your destination fresh, without feeling worn out and sweaty
• Want to save money on commutes
• Need a hassle free and easy solution for commuting to work
• Portable and easy storage, ideal for unit residents with limited space
• Want to have some fun enjoying riding a bicycle, but without the pain
• You care about the environment

Q Do I need a licence, registration, road tax, or insurance
A No, because the motor is 200 watt and has usable pedals our electric bicycles are regarded as normal bicycles under Australian Law/Regulations

Q Can I ride as a normal bicycle
A Yes

Q Does your electric bicycle arrive assembled, or do I need to assemble it myself
A Assembled and ready to ride

Q What is the multi mode control system
A Settings are controlled via your handlebar control console:

• Power assist (three modes depending on the speed you want to achieve) where motor power gives you effortless cycling or greatly reduced effort, depending on the grade of incline
• Ebike throttle mode for instant motor power by twisting the throttle
• Normal bicycle mode using seven speed shimano gears

Q What happens if I run out of battery whilst riding
A Just pedal back as you would on a normal bicycle

Q How often do I need to recharge the battery
A We recommend you recharge when the battery indicator shows less than one third capacity, recharging the battery at least once every two months when stored will help prolong the life of the battery

Q How long will the battery last before I need to replace it
AWe use latest generation high performance lithium polymer batteries, laboratory tests indicate up to 800 recharges, battery life will vary

Q How long does it take to recharge the battery and how is it recharged
A About 4 – 6 hours if completely exhausted using the c tick approved 240 volt battery charger provided, this can be plugged into any standard household power point

Q What is the range on one charge
A There are many variables such as weight of rider, terrain, headwind, speed, stops/starts, condition of battery/tyres etc, but up to 60 km in low power assist is a good guide

Q How fast will my ezytraveller electric bicycle go
A Around 25 km/hr – 27 km/hr

Q What is the ongoing maintenance
A Little ongoing maintenance. The motor and electrics are designed to be near maintenance free under normal conditions. Bicycle maintenance will revolve around tyres, brakes, lights, gears etc, which can be carried out by a regular bicycle shop

Q What about specialised repairs
A In the unlikely event a specialised repair is needed we would direct you to a repairer closest to your location, we have contacts in many major centres. Electric bicycles have been around for some time now and the industry has evolved and is more mature. Most electric bikes have the same basic functions and operate by the same principal. If a repairer is provided with a replacement part and wiring map the repair can be carried out.

Q Do you carry spare parts
A Yes we do, typically a spare part is dispatched after a phone call or email

Q What is the warranty
A We guarantee that our electric bicycle is free from manufacturer defects and will replace or repair any defect part at our discretion during the warranty period. Frame is guaranteed for two years, motor one year, electric parts and battery for six months. This does not include consumables like brakes, tyres, fuses, globes, etc. Warranty applies from date of purchase.

Q What is your returns policy
A We will give you a full refund providing we are informed in writing within forty eight hours of your receipt of your bicycle/s. Bikes and accessories must be returned in original packing/carton, not been road ridden and, in original and unused new and saleable condition. Refunds will be processed after inspection of returned goods.

Q What would happen if the bike/s and any accessories are found to be delivery damaged after being unpacked or a part is faulty in some way
A Inform us in writing with photographic evidence within forty eight hours of receipt of your goods regarding any discrepancy. In the rare event that this happens we would either send a new replacement part out or replace the bike/s entirely. Bear in mind that we have never needed to replace a bike.

Q What is your delivery policy
A In some cases we deliver ourselves otherwise we use TNT Express. Currently delivery is free Nation Wide.