Electric bicycle
makes commuting easy

FAQ

Why invest in an EZY Commuter electric bicycle?

• Because you are investing in your lifestyle
• The freedom to enjoy the outdoors when you want
• You want a hassle free, easy, commuting solution for your local errands
• A good reason to engage in physical activity to keep fit
• Love riding a bicycle but the hills, headwind and, general effort required to pedal a normal bicycle is too much hard work
• Want to arrive at your destination fresh, without feeling worn out and sweaty
• Want to save money on commutes
• Need a hassle free easy solution for commuting to work
• Portable and, easy storage, ideal for unit residents with limited space
• Want to have some fun and, enjoy the feeling of riding a bicycle, but without the pain
• Great mobility option to have in the caravan, mobile home, etc
• You care about the environment

Q Do I need a licence, registration, road tax, or insurance
A No, because the motor is 200 watt or less and has usable pedals, our electric bicycles are regarded as normal bicycles under Australian Law/Regulations"

Q Can I ride as a normal bicycle
A Yes, of course you can ride as a normal bicycle

Q Does it come assembled, or do I need to partly assemble it myself
A Absolutely, our folding electric bicycle arrives completely assembled and ready to ride

Q What is the three mode control system
A The three modes of riding EZY Commuter are accessed via the switch on the handlebar. Simply flick the switch to change the mode when required. They are-

• Power assist, where motor power assists your cycling effort, resulting in near effortless cycling, or greatly reduced effort, depending on grade of incline
• Ebike, for instant motor power by twisting throttle control when required
• Normal bicycle, using six speed shimano gears

Q What happens if I run out of battery whilst riding
A Just pedal back as you would on a normal bicycle

Q How often do I re–charge the battery
A We recommend you re– charge when the battery indicator shows less than half. Re- charge battery at least once every two months when stored. This will help prolong the life of the battery

Q How long does the battery last
A We use only latest technology, high performance, lithium Ion batteries. Laboratory tests indicate up to 800 re– charges. Battery life will vary

Q How long does it take to re– charge battery and how do I re charge
A About 4 – 6 hours, using the C Tick approved, 240 volt battery charger provided, which can be plugged into any standard 10 amp household power point

Q What is the range on one charge
A There are many variables, such as, weight of rider, terrain, headwind, speed, stops/starts, condition of battery, etc, but up to 40 kms is a good guide

Q How can I extend the range
A There are two ways of extending the range. One way is to purchase another battery and take it with you and replace when the other is flat. The second and cheapest way, is to take your battery charger with you, so your battery can be re-charged when you're at work, etc

Q How fast does EZY Commuter travel
A Again there are many variables, tyre pressure, weight of rider, terrain, headwind, etc, but around 25 kms unassisted by pedal power and, faster depending how fast you can pedal

Q What is the ongoing maintenance
A Basically there is no ongoing maintenance of electric parts other than re– charging batteries. The motor is the latest generation brushless hub drive motor and, under normal circumstances will not need any adjustment. The rest involves normal bicycle maintenance, tyres, brakes, etc, which can be carried out by a regular bicycle shop

Q Do you carry spare parts
A Yes, typically a spare part is dispatched after a phone call or email

Q What is the warranty
A We guarantee that the bicycle is free from manufacturer defects and will replace or repair any defect part at our own discretion. The frame is guaranteed for two years, motor one year and, all other electric parts including battery six months. This does not include consumables, like brakes, tyres, fuses, globes, etc. Applies from date of purchase

Q What are your returns policy
A We give you a full refund providing goods are returned within seven days of purchase. Goods must be in original packing and, in original, unused condition. Minus outbound delivery charges incurred, insurance, courier and packing, processing fees, etc

Q What is your delivery policy 
A In some cases we deliver ourselves, otherwise we use TNT . Currently, delivery is free nation wide