FAQ

Why Should I Purchase an Electric Folding Bike?

Can you explain how the five level power assist works

Motor power assist is regulated through a smart torque sensor on a graded ratio directly related to the force you push on the pedals. The more you push on the pedals, the more power assist you receive. In addition, power assist increases as you navigate from PAS 1 setting to PAS 5 setting. This results in a much better controlled, safer and smoother ride than speed sensor systems. With a speed sensor, PAS is not related to the force you push on the pedals which results in spurts of power when the sensor activates the motor.

What about the hills

The system really comes into its own when going up hills, which after all is when you really need an electric bicycle. This system gives you much more forward torque for hill climbing than speed sensor models

Does the bike have a throttle

Yes. The throttle function by passes the torque sensor to produce instant pure motor power. So you have the best of both worlds.

Were your previous models speed sensor models

Yes. Torque sensor electric bicycles are more expensive to manufacture as the system is more sophisticated. But we decided to upgrade because performance is most definitely superior

Can I ride as a normal bicycle

Yes the bike is very comfortable to ride as a regular bike, using seven speed shimano gears

What happens if I run out of battery whilst riding

Just pedal back as you would on a normal bicycle

Does your electric bicycle arrive assembled

Yes, fully assembled apart from the rear light which is easy to fit

How often do I need to recharge the battery

It's best to recharge the battery when down to about 1/3 charge or so. Recharge battery at least once a month when in storage to prevent degredation

How long will the battery last before I need to replace it

We use high performance lithium polymer battery cells. You will get a few hundred recharges which normally equates to three years or so. Battery life will vary depending on conditions

How long does it take to recharge the battery and how is it recharged

About four to six hours if the battery is fully exhausted less if topping up. Simply use the battery charger provide which can be plugged into any regular power point

What is the range on one charge

There are many variables such as weight of rider, terrain, headwind, speed, stops/starts, condition of battery/tyres etc, but up to 60 km in low power assist is a good guide

How fast will my AB Smart electric bicycle go

25 km/hr - 27 km/hr

What is the front connection box for

The front connection box makes it a lot easier to replace any components on the handlebar in the future. It avoids having to go back to the controller which is more time consuming

What is the warranty

We guarantee that our electric bicycle is free from manufacturer defects and will replace or repair any defect part at our discretion during the warranty period. Frame is guaranteed for two years, motor, battery, charger, electronic components 12 months, electrics six months. This does not include consumables like brakes, tyres, fuses, globes, etc. This warranty does not cover issues arising from normal wear and tear, misuse, neglect, or improper use

How reliable are these bikes and what about maintenance

The bikes are very reliable and extremely well designed. Maintenance will revolve around normal bicycle issues, tyres, brakes, gears, etc. If a specialised issue arose we would put you in contact with a repairer closest to you.

Do you carry spare parts

Yes we do, typically a spare part is dispatched after an email or phone call

Do I need a licence or registration

No. Because these electric bicycles have a 200 watt hub geared motor and usable pedals they are classed as normal bicycles under Australian law

If I have more questions what do I do

Contact us via the contact page on the main menu. You can send an email or call