Welcome to the Home of Ezy Commuter
'electric bicycles that put a wind in your sail'

FAQ

Why An Electric Folding Bicycle?

• Because you are investing in a healthy, active, and enjoyable lifestyle
• The freedom to enjoy the outdoors when you want
• You want a hassle free and easy commuting solution for your local errands
• A good reason to engage in physical activity to keep fit
• Great mobility option to have in the caravan, mobile home, etc
• Love riding a bicycle, but the hills, headwind, and general effort required to pedal a normal bicycle is just too much hard work
• Want to arrive at your destination fresh, without feeling worn out and sweaty
• Want to save money on commutes
• Need a hassle free and easy solution for commuting to work
• Portable, and easy storage, ideal for unit residents with limited space
• Want to have some fun enjoying riding a bicycle, but without the pain
• You care about the environment

Why should I purchase an electric bicycle from your company?

• Our electric bicycles are purpose designed to suit Australian conditions
• We adopt a rigorous quality regime, both in Australia and at the point of manufacture
• Our operations are streamlined, to give you the best possible electric bike for the best possible price
• We stock spare parts
• Free accessories and free delivery
• We have a good track record
• Our electric bikes are superior in design, with many premium features
• Good warranty and returns policy

Q Do I need a licence, registration, road tax, or insurance
A No, because the motor is 200 watt and has usable pedals, our electric bicycles are regarded as normal bicycles under Australian Law/Regulations

Q Can I ride as a normal bicycle
A Yes

Q Does your electric bicycle come assembled, or do I need to assemble it myself
AAssembled and ready to ride

Q What is the six mode control system
A The six modes are controlled via your handlebar control consol, they are:

• Power assist (four modes: depending on the speed you want to achieve) where motor power gives you effortless cycling, or greatly reduced effort, depending on grade of incline
• Ebike throttle mode for instant motor power by twisting the throttle
• Normal bicycle mode using seven speed shimano gears

Q What happens if I run out of battery whilst riding
A Just pedal back as you would on a normal bicycle

Q How often do I need to recharge the battery
A We recommend you recharge when the battery indicator shows less than one third capacity; recharging battery at least once every two months when stored will help prolong the life of the battery

Q How long will the battery last before I need to replace it
A We use latest generation high performance lithium polymer batteries; laboratory tests indicate up to 800 recharges; battery life will vary

Q How long does it take to recharge battery and how is it recharged
A About 4 – 6 hours if completely exhausted using the c tick approved 240 volt battery charger provided; this can be plugged into any standard household power point

Q What is the range on one charge
A There are many variables such as weight of rider, terrain, headwind, speed, stops/starts, condition of battery/tyres etc, but around 60 km power assist is a good guide

Q How fast will my ezytraveller electric bicycle go
A Around 25 km/hr +

Q What is the ongoing maintenance
A Little ongoing maintenance; the motor and electrics are designed to be near maintenance free under normal conditions; bicycle maintenance will revolve around, tyres, brakes, lights, gears etc, which can be carried out by a regular bicycle shop

Q Do you carry spare parts
A Yes, typically a spare part is dispatched after a phone call or email

Q What is the warranty
A We guarantee that our electric bicycle is free from manufacturer defects and will replace or repair any defect part at our discretion during the warranty period; frame is guaranteed for two years; motor one year, and all other electric parts including battery six months; this does not include consumables, like brakes, tyres, fuses, globes, etc; applies from date of purchase

Q What is your returns policy
A We give you a full refund providing we are informed in writing within seven days of purchase; goods must be in original packing and in original and unused condition; minus outbound delivery charges incurred, insurance, delivery, packing, processing fees, etc

Q What is your delivery policy 
A In some cases we deliver ourselves, otherwise we use TNT Express; currently delivery is free nation wide